I’ve recently released an app; iOS Icons, on the app store. The app has been doing well and a lot of people have found great use for this tool. I’ve recently started receiving reviews for iOS Icons on the Mac App Store with 2 reviews being completely inappropriate and just plain wrong. Here are some screen shots of the reviews and a link to iOS Icons on the Mac App Store:
Link to iOS Icons on the Mac App Store: http://itunes.apple.com/us/app/ios-icons/id413612688?mt=12#
Screen Shot of Review:
The original dev tool for creating all iOS device icons. Simple to use. Just drag your 512×512 image file into the app and click on preview to instantly see how your icons will look in all available sizes.
The reason that I made iOS icons is because I wanted an app that was similar to Icon Composer which does its job well but only generates the icon set for Mac Apps and not any of the required resolutions for any of the iOS devices.
Supports PSD, PNG, TIFF, BMP, JPEG and many other file formats.
Once your icons are saved you can import them into Xcode.
Version 1.1 has been submitted to the App Store to provide additional requested features ( Icon Names and Rounded Corners and Glass Preview )
Now I would think that if anyone took the time to read the description and maybe even looked at the screen shot of the App then it should be clear as to what the purpose of this app is. The issue I have with reviews like this is that you have no way to fight it. You can submit a concern / issue to Apple about it but there is no guarantee that they will even check into it, let alone do something about it.
That review with 1 star hurt my overall star review, I should have 4 stars but instead I have 3 1/2 stars. This will most likely discourage some people to even look at the app further. As developers we should at least have a way to comment on a review because honestly, some of these reviews are just not fair and some of them as is with this case are completely irrelevant.
I may come across as ranting here, but I needed to say something about it where people could see. Hopefully the complaint I filed with Apple will have some affect and they will consider removing the review but I’m not holding my breath.
What do you guys think? Are you a developer that has received an unfair or blatantly irrelevant review for one of your apps? What have you done to try and correct the situation?