qq_tracker_code_advanced_default

Mac App Store Bogus Reviews

3


I’ve recently released an app; iOS Icons, on the app store. The app has been doing well and a lot of people have found great use for this tool. I’ve recently started receiving reviews for iOS Icons on the Mac App Store with 2 reviews being completely inappropriate and just plain wrong. Here are some screen shots of the reviews and a link to iOS Icons on the Mac App Store:

Link to iOS Icons on the Mac App Store: http://itunes.apple.com/us/app/ios-icons/id413612688?mt=12#

Screen Shot of Review:

Here is a description as posted on the Mac App Store:

The original dev tool for creating all iOS device icons. Simple to use. Just drag your 512×512 image file into the app and click on preview to instantly see how your icons will look in all available sizes.

The reason that I made iOS icons is because I wanted an app that was similar to Icon Composer which does its job well but only generates the icon set for Mac Apps and not any of the required resolutions for any of the iOS devices.

Supports PSD, PNG, TIFF, BMP, JPEG and many other file formats.

Once your icons are saved you can import them into Xcode.

Version 1.1 has been submitted to the App Store to provide additional requested features ( Icon Names and Rounded Corners and Glass Preview )

Now I would think that if anyone took the time to read the description and maybe even looked at the screen shot of the App then it should be clear as to what the purpose of this app is. The issue I have with reviews like this is that you have no way to fight it. You can submit a concern / issue to Apple about it but there is no guarantee that they will even check into it, let alone do something about it.

That review with 1 star hurt my overall star review, I should have 4 stars but instead I have 3 1/2 stars. This will most likely discourage some people to even look at the app further. As developers we should at least have a way to comment on a review because honestly, some of these reviews are just not fair and some of them as is with this case are completely irrelevant.

I may come across as ranting here, but I needed to say something about it where people could see. Hopefully the complaint I filed with Apple will have some affect and they will consider removing the review but I’m not holding my breath.

What do you guys think? Are you  a developer that has received an unfair or blatantly irrelevant review for one of your apps? What have you done to try and correct the situation?

Similar Posts:

VN:F [1.9.22_1171]
Rating: 10.0/10 (1 vote cast)
VN:F [1.9.22_1171]
Rating: +1 (from 1 vote)
Mac App Store Bogus Reviews, 10.0 out of 10 based on 1 rating
Be Sociable, Share!

Comments

3 Responses to “Mac App Store Bogus Reviews”
  1. Anil says:

    Hi Chris,

    Sorry to hear about the situation. I’ve had to deal with situations just like this and feel the same as you. You would think that buyers would read the description before purchasing, but in many cases people don’t. IMO, the pricing model that Apple has created has made “casual” app purchases more of a problem for developers than a benefit. For a couple bucks, most people don’t think twice about the purchase and are quick to accuse the seller that the app hasn’t lived up to their expectations when that isn’t even the fault of the seller in situations like yours.

    Apple should provide a simple mechanism through which developers may contest ratings that are egregious mistakes on the part of the buyer to help developers. If Apple wishes for developers to want to make applications for their precious platform, they need to protect both parties. Maybe more so on the developers side because if it wasn’t for them, they wouldn’t have any apps to sell in the first place.

    I hope that your complaint filed with Apple works it’s way through the system and removes the daft review.

    VA:F [1.9.22_1171]
    Rating: 0.0/5 (0 votes cast)
    VA:F [1.9.22_1171]
    Rating: +1 (from 1 vote)
  2. Chris says:

    Anil,

    Appreciate the support, I’ll comment here when I hear back from Apple, I may also file a feature request that allows us to easily dispute inaccurate reviews that then must be moderated by Apple and ultimately removed by Apple.

    Chris

    VN:F [1.9.22_1171]
    Rating: 0.0/5 (0 votes cast)
    VN:F [1.9.22_1171]
    Rating: +1 (from 1 vote)

Trackbacks

Check out what others are saying about this post...
  1. [...] This post was mentioned on Twitter by Chris Fletcher and Chris Fletcher, Chris. Chris said: Mac App Store Review WTF http://chris-fletcher.com/2011/01/24/mac-app-store-bogus-reviews/ [...]



Speak Your Mind

Tell us what you're thinking...
and oh, if you want a pic to show with your comment, go get a gravatar!